Frequently Asked Questions (FAQ)

1. Can I return items purchased online?

Return policies for online purchases vary by retailer. You can generally return or exchange items within a certain timeframe, provided they are in their original condition with packaging and tags. Please refer to our in-store cancellation policy for guidance .

2. Which payment methods are accepted?

Naveed Mode accepts common payment methods such as credit cards, debit cards, PayPal, Sofortüberweisung, and digital wallets. You can conveniently select your preferred method during checkout. We recommend a method with buyer protection, such as credit cards or PayPal.

3. How long does shipping take?

Shipping times depend on the item's storage, shipping option, and your location. We typically offer delivery within 3–5 business days after shipment. Orders above a certain amount are shipped free of charge.

4. How do I find my right size?

You'll find a size chart in every product description. We offer fashion from sizes 38–70 – figure-flattering and comfortable. If you have any questions, we're happy to help you free of charge.

5. What do I do if an item arrives damaged?

If an item is damaged, please contact our customer service within 48 hours of receipt . Send photos of the item via the contact form or email – we will quickly arrange a replacement or refund.
⮕ Recommendation based on standard process

6. What offers and discounts are available?

Newly registered customers often receive a new customer discount (e.g., 10% with "NEU2024"). Free shipping on purchases over €70 . Further promotions, such as seasonal sales, can be found directly in the shop.

Frequently Asked Questions (FAQ)

Return policies for online purchases vary by retailer. Most reputable online stores have a return policy that allows you to return or exchange items within a certain time frame. It's important to check the return policy before purchasing. Typically, you'll need to ensure the item is in its original condition, with all packaging and tags intact. Keep receipts or order confirmations as proof of purchase.

To find the best deals when shopping online, consider the following tips:

  1. Compare prices across multiple online stores.
  2. Subscribe to newsletters or follow your favorite retailers' social media accounts for exclusive discounts.
  3. Look for coupon codes or promotional offers before making a purchase.
  4. Use price comparison websites or browser extensions.
  5. Take advantage of seasonal sales like Black Friday or Cyber Monday.

Online retailers typically accept a variety of payment methods, including credit cards, debit cards, PayPal, digital wallets, and bank transfers. During the checkout process, you'll usually have the option to select your preferred payment method. Ensure the payment gateway is secure and consider using a method that offers buyer protection, such as credit cards or PayPal.

Shipping times for online purchases depend on several factors, such as the retailer's location, the shipping method chosen, and your location. Online stores typically provide an estimated delivery time during the checkout process. This can vary from a few days to several weeks, depending on whether the item is in stock, the shipping distance, and any customs or import procedures.